Normal view MARC view ISBD view

Sunrise basic training lodging series[video recording]: front desk operations/

Material type: materialTypeLabelBookPublisher: [place of publication not identified]: Innovision Media Concepts, 2005Description: 2 videodisc: sound, color; 4 3/4 in.Subject(s): Hotel management | Hotel front desk personnelSummary: The Sunrise Basic Training Series is lodging's number one front line training series, used by over 5,000 hotels representing more than 40 brands. It is a complete line-level training system in English or Spanish with over 2 hours of video content delivered in short, flexible segments, ideal for group, one-on-one, or individual self-training. Each program includes a full-length DVD and trainer's CD that provides an easy-to-use Trainer's Guide, a 'Quick Quiz" assessment tool, and a customizable Certificate of Completion awarded to successful trainees. Sunrise teaches more than 115 practical skills in six functional areas: -New employee orientation - Make a great first impression on new hires with this overview of the lodging industry and hotel operations plus ten Winning Work Habits for successful employees. -Guest Service - Build guest satisfaction and repeat business by following 5 common sense Rules of Guest Service and identifying the 7 Moments of Truth when guests judge your hotel and staff. -Safety & Security - is your hotel a safe place to work and stay? Protect guests and employees with basic principles of hotel safety and security that will help prevent accidents and crime. -Front desk operations - Drive revenue and guest satisfaction from registration to check-out, including phone skills, reservation sales, quality service, handling complaints, and speacial situations. -Housekeeping and laundry - Meet your guest's first expectation of a clean room and fresh linens through quality cleaning of guestrooms and bathrooms as well as successful laundry operations. -Maintenance - Help your maintenance staff promote guest satisfaction and productivity by working safety and efficiently to keep hotel rooms and equipment running smoothly.
    average rating: 0.0 (0 votes)
Current location Call number Status Date due Item holds
University of Santo Tomas-Legazpi Learning Commons
AV TX 911.3.F75 .Su958 2005 (Browse shelf) Not for loan
Total holds: 0

The Sunrise Basic Training Series is lodging's number one front line training series, used by over 5,000 hotels representing more than 40 brands. It is a complete line-level training system in English or Spanish with over 2 hours of video content delivered in short, flexible segments, ideal for group, one-on-one, or individual self-training. Each program includes a full-length DVD and trainer's CD that provides an easy-to-use Trainer's Guide, a 'Quick Quiz" assessment tool, and a customizable Certificate of Completion awarded to successful trainees. Sunrise teaches more than 115 practical skills in six functional areas:
-New employee orientation - Make a great first impression on new hires with this overview of the lodging industry and hotel operations plus ten Winning Work Habits for successful employees.
-Guest Service - Build guest satisfaction and repeat business by following 5 common sense Rules of Guest Service and identifying the 7 Moments of Truth when guests judge your hotel and staff.
-Safety & Security - is your hotel a safe place to work and stay? Protect guests and employees with basic principles of hotel safety and security that will help prevent accidents and crime.
-Front desk operations - Drive revenue and guest satisfaction from registration to check-out, including phone skills, reservation sales, quality service, handling complaints, and speacial situations.
-Housekeeping and laundry - Meet your guest's first expectation of a clean room and fresh linens through quality cleaning of guestrooms and bathrooms as well as successful laundry operations.
-Maintenance - Help your maintenance staff promote guest satisfaction and productivity by working safety and efficiently to keep hotel rooms and equipment running smoothly.

There are no comments for this item.

Log in to your account to post a comment.

University Library and Information Services University of Santo Tomas-Legazpi |
Rawis, Legazpi City |
Tel: 482-02-01 loc 287-290
| Email: ulis@ust-legazpi.edu.ph