Sunrise basic training lodging series[video recording]: (Record no. 6911)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02374nam a22001817a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20170212190328.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170212b xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | OC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | AV TX 911.3.F75 .Su958 2005 |
| 245 ## - TITLE STATEMENT | |
| Title | Sunrise basic training lodging series[video recording]: |
| Remainder of title | front desk operations/ |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | [place of publication not identified]: |
| Name of publisher, distributor, etc. | Innovision Media Concepts, |
| Date of publication, distribution, etc. | 2005. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 2 videodisc: |
| Other physical details | sound, color; |
| Dimensions | 4 3/4 in. |
| 306 ## - PLAYING TIME | |
| Playing time | 27 minutes |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | The Sunrise Basic Training Series is lodging's number one front line training series, used by over 5,000 hotels representing more than 40 brands. It is a complete line-level training system in English or Spanish with over 2 hours of video content delivered in short, flexible segments, ideal for group, one-on-one, or individual self-training. Each program includes a full-length DVD and trainer's CD that provides an easy-to-use Trainer's Guide, a 'Quick Quiz" assessment tool, and a customizable Certificate of Completion awarded to successful trainees. Sunrise teaches more than 115 practical skills in six functional areas: -New employee orientation - Make a great first impression on new hires with this overview of the lodging industry and hotel operations plus ten Winning Work Habits for successful employees. -Guest Service - Build guest satisfaction and repeat business by following 5 common sense Rules of Guest Service and identifying the 7 Moments of Truth when guests judge your hotel and staff. -Safety & Security - is your hotel a safe place to work and stay? Protect guests and employees with basic principles of hotel safety and security that will help prevent accidents and crime. -Front desk operations - Drive revenue and guest satisfaction from registration to check-out, including phone skills, reservation sales, quality service, handling complaints, and speacial situations. -Housekeeping and laundry - Meet your guest's first expectation of a clean room and fresh linens through quality cleaning of guestrooms and bathrooms as well as successful laundry operations. -Maintenance - Help your maintenance staff promote guest satisfaction and productivity by working safety and efficiently to keep hotel rooms and equipment running smoothly. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 2690 |
| Topical term or geographic name entry element | Hotel management |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 2691 |
| Topical term or geographic name entry element | Hotel front desk personnel |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | CD/DVD |
| Call number prefix | AV |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent Location | Current Location | Date acquired | Source of acquisition | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| University of Santo Tomas-Legazpi Learning Commons | University of Santo Tomas-Legazpi Learning Commons | 2017-02-12 | Library Fund | AV TX 911.3.F75 .Su958 2005 | AV001326 | 2017-02-12 | 0000-00-00 | CD/DVD |