Upselling product and service in tourism and hospitality [video recording]/
- Australia: VEA, 2008.
- 1 videodisc: sound, color; 4 3/4 in
- 27 minutes
Chapterised DVD.
English captions for the deaf and hearing impaired.
The key to a successful, growing business is the ability of staff to successfully upsell products and services. But how do we do this? In this program we define a product, ask how a service differs from a product, examine the marketing concept and go through the process of upselling to add value and training staff to upsell. A valuable look at getting the most from products and services in this vital industry.
English
Tourism
Hospitality
AV TX 911.3.M3 .Up69 2008
Chapterised DVD.
English captions for the deaf and hearing impaired.
The key to a successful, growing business is the ability of staff to successfully upsell products and services. But how do we do this? In this program we define a product, ask how a service differs from a product, examine the marketing concept and go through the process of upselling to add value and training staff to upsell. A valuable look at getting the most from products and services in this vital industry.
English
Tourism
Hospitality
AV TX 911.3.M3 .Up69 2008