Sunrise basic training lodging series [video recording]: guest service/
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Current location | Call number | Status | Date due | Item holds |
---|---|---|---|---|
University of Santo Tomas-Legazpi Learning Commons | AV TX 911.3.M27 .Su958 2005 (Browse shelf) | Not for loan |
The Sunrise Basic training Series is lodging's number one front line training series, used by over 5,000 hotels representing more than 40 brands. It is a complete line-level training system in English or Spanish with over 2 hours of video content delivered in short, flexible segments, ideal for group, one-on-one, or individual self-training. Each program includes a full-length DVD and trainer's CD that provides an easy-to-use Trainer's Guide, a 'Quick Quiz" assessment tool, and a customizable Certificate of Completion awarded to successful trainees. Sunrise teaches more than 115 practical skills in six functional in six functional areas:
-New Employee Orientation - MAke a great first impression on new hires with this overview of the lodging industry and hotel operations plus ten winning work habits for successful employees.
-Guest Service - Build guest satisfaction and repeat business by following 5 common sense Rules of Guest Service and identifying the 7 moments of truth when guests judge your hotel and staff.
-Safety & Security- Is your hotel a safe place to work and stay? Protect guest and employees with basic principles of hotel safety and security that will help prevent accidents and crime.
-Front Desk Operations- Drive revenue and guest satisfaction from registration to check-out, including phone skills, reservation sales, quality service, Handling complaints, and special situations.
-Housekeeping & Laundry- Meet your guest's first expectation of a clean room and fresh linens through quality cleaning of guestrooms and bathrooms as well as successful laundry operations.
Maintenance- Help your Maintenance staff promote guest satisfaction and productivity by working safety and efficiently to keep hotel rooms and equipment running smoothly.
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