ABSTRACT
ORBITA, ABRAHAM B. “THE ADMINISTRATION OF PHILIPPINE NATIONAL POLICE REFORM MANAGEMENT OFINTERNAL AFFAIRS SERVICE IN THE DISPENSATION OF ADMINITRATIVE CASES”,
(Unpublished Doctor’s Dissertation, Aquinas University of Legazpi, Professional Schools, April 2008.)

One of the organizations created to man peace and security in the country is the Philippines National Police (PNP). The men and women of PNP is committed to a vision of a professional ,dynamic and highly motivated Philippine National Police, working in partnership with a responsive community towards the attainment of a safe place to live, work, invest and do business with. Its mission is to enforce the law, to prevent and control crimes, to maintain peace and order, and to ensure public safety and internal security, with the active support of the community. Anent the cited vision and mission, the PNP is mandated to do so with efficient service, honor and justice while at all times conducting themselves with the highest ethical standards to maintain public trust and confidence. The agency had undergone several overhauling processes to better maintain its integrity and provide the desired services the public is expecting of its men-in-uniform workforce.one of the products of the cited processes is the Integrated Transformation Program (ITP). One of the key results areas of the said program aside from the human resources development is Reform Management.

This study examined the implementation policies and procedures of the various reform management functions of the Internal Affairs Services (IAS) in the dispensation of administrative cases of the uniformed PNP personnel in the province of Albay. Specifically, it answered the following questions: 1) What are the administrative cases handled by IAS in the province of Albay in terms of nature and number? 2) What is the status of implementation of the reform management policies and procedures of IAS in the handling of administrative cases along Complaint Management, investigation Management, Evaluation Management, and Disposition Management? 3) What is the level of effectiveness of implementation of the reform management policies and procedures of IAS in the province of Albay in the handling of administrative cases along the cited indices? 4) What are the implications of the status and level of effectiveness of the implementation of the reform management policies and procedures of IAS to the Internal Disciplinary System of PNP? And, 5) What development strategies may be recommended to enhance the reform management policies and procedures implemented by IAS along the above-cited indices?

Several individuals and organizations were identified to benefit from this study. As to the process, the study used the descriptive-evaluative method of research. It utilized the theories of Evaluation by Wholey and Rossie, Total Quality Customer Service Concept of Ivade King Taylor, and the Ginter and Duncan’s Theory. The Theoretical Framework of the study was anchored on said theories. The Conceptual and Analytical Framework, which were considered contributions to the knowledge base of research, which were built reflecting the problems of the study. The study identified several individuals and institutions as beneficiaries of this research.

Several sources of data were tapped. The primary data were gathered from the responses of a total 95 respondents consisting of 15 personnel of Internal Affairs Services police Provincial Office; and, 80 uniformed rank-and-file personnel of PNP-Albay who ad administrative charges pending resolutions and/or implementations of the decisions by the Internal Disciplinary Authorities of the PNP. Secondary data were gathered from various documents such as publications, manuals, magazines, memoranda, circulars, list of pending administrative cases at the regional offices of IAS, unpublished theses and dissertations. The Internet was also tapped specially for the foreign related literature and studies. The analyses of these various sources led the researcher to determine the gap of the study.

In order for the researcher to give credence to the data gathered several statistical tools were used such as frequency count, rank, percent and weighted mean. The weighted mean was computed using the Microsoft Excel program.

The following are the findings of the study:

1. The profile of administrative cases managed and handled by IAS – PPO Albay for the year 2006 were 44 due to misconduct or conduct unbecoming, two (2) for dishonesty, there(3) for neglect of duty, none for obstruction of justice ,and three (3) for irregularities in the performance of duty; while in 2007, 67 for misconduct of conduct unbecoming, five (5) for dishonesty,25 for neglect of duty, one (1) for obstruction of justice, and 12 for irregularities in the performance of duty; while in 2007,67 for misconduct unbecoming ,five (5) for dishonesty,25 for neglect of duty, one (1) for obstruction of justice, and 12 for irregularities in the performance of duty for the year 2007.

2. The functions of Reform management along Complaint Management (4.12), Investigation Management (3.87), Evaluation management (3.92) and Disposition Management and their respective policies and procedures by IAS were “implemented.”

3. The level of effectiveness of the implementation of functions of the Reform Management along effective Complaint Management (3.85), Investigation management (3.74), Evaluation management (3.77) and their respective policies and procedures by IAS was “high.”

4. the implications of the study’s findings on the status and level of effectiveness of the implementation of functions, policies and procedures by IAS of the PNP’s Reform Management were of substantial and considerable outcomes towards enhancement of the Internal Disciplinary System of the Philippine National Police.

5. The development strategies recommended to enhance the functions of Reform management policies and procedures implementations of IAS for Complaint Management were: Create a complaint center to assist parties in writing a well-ordered and systematic letter as required by the rules and regulations in filing complaints; The PNP IAS should exert effort to control “forum shopping” effects to the aggrieved party; The PNP should be particularly in entertaining complaint that only passed the rigidly of requirements in accordance with rules and regulations of PNP; and, The PNP IAS should take extra efforts in analyzing complaint with promptness.

For Investigation Management, the recommended strategies were: Institute panel to undertake pre-charge investigation; Create a committee to undertake complaint verification process; adopt a procedure whereby all relevant facts and information are at hand even without the additional witness; and, Establish an on-line system. Recommended also was to institute a procedure wherein all relevant questions are covered in just one setting.

For Evaluation Management, the recommended strategies were: Create an evaluation committee; Institute a system wherein authentication of documents is done once; Adopt a procedure whereby all relevant facts and information are at hand even without the additional witnesses; and, Establish an on-line system. Recommended also was to institute a procedure wherein all relevant questions are covered in just one setting.

For Evaluation management, the recommendation strategies were: Institute panel to undertake pre-charge investigation; create a committee to undertake