Emotional labor and crisis response : working on the razor's edge / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman.
By: Mastracci, Sharon H.
Contributor(s): Guy, Mary E. (Mary Ellen) | Newman, Meredith A.
Material type:
BookPublisher: Armonk, N.Y. : M.E. Sharpe, c2012Description: xvii, 173 pages ; 24 cm.ISBN: 9780765625182 (hardcover : alk. paper); 0765625180 (hardcover : alk. paper).Subject(s): Public service employment -- United States -- Psychological aspects | Crisis management -- United StatesDDC classification: 363.34068/1 | Current location | Call number | Copy number | Status | Date due | Item holds |
|---|---|---|---|---|---|
| University of Santo Tomas-Legazpi Graduate School and Law Library | HD5713.6.U54 .M423 2012 (Browse shelf) | 1 | Available |
Includes bibliographical references and index.
Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory -- but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.
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