000			01046nam a22002057a 4500
005			20170207221809.0
008			170207b xxu||||| |||| 00| 0 eng d
040			_cOC
050			_aAV TX 911.3.M3 .Up69 2008
245			_aUpselling product and service in tourism and hospitality [video recording]/
260			_aAustralia: _bVEA, _c2008.
300			_a1 videodisc: _bsound, color; _c4 3/4 in
306			_a27 minutes
500			_aChapterised DVD. English captions for the deaf and hearing impaired.
520			_aThe key to a successful, growing business is the ability of staff to successfully upsell products and services. But how do we do this? In this program we define a product, ask how a service differs from a product, examine the marketing concept and go through the process of upselling to add value and training staff to upsell. A valuable look at getting the most from products and services in this vital industry.
546			_aEnglish
650		0	_92634 _aTourism
650		0	_92635 _aHospitality
942			_2lcc _cCDDVD _kCirc
999			_c6880 _d6880