000 00299nam a2200109Ia 4500
008 170711s9999 xx 000 0 und d
050 _aCirc TX 901 .F699 2012
100 _a"Ford, Robert"
245 0 _aTotal quality management for hospitality and tourism
260 _c2012
942 _2lcc
_cBK
_kCirc.
999 _c20777
_d20777