000 00304nam a2200109Ia 4500
008 170711s9999 xx 000 0 und d
050 _a658.8 Z48s
100 _a"Zeithml, Valarie A."
245 0 _aServices Marketing: integrating customer focus across the firm
260 _c2009
942 _2lcc
_cBK
_kCirc.
999 _c20041
_d20041