000 00285nam a2200109Ia 4500
008 170707s9999 xx 000 0 und d
050 _a361.04 K149
100 _a"Karr, Ron"
245 4 _aThe complete idiot's guide to great customer service
260 _c1997
942 _2lcc
_cBK
_kCirc.
999 _c13521
_d13521