Sunrise basic training lodging series[video recording]: front desk operations/
- [place of publication not identified]: Innovision Media Concepts, 2005.
- 2 videodisc: sound, color; 4 3/4 in.
- 27 minutes
The Sunrise Basic Training Series is lodging's number one front line training series, used by over 5,000 hotels representing more than 40 brands. It is a complete line-level training system in English or Spanish with over 2 hours of video content delivered in short, flexible segments, ideal for group, one-on-one, or individual self-training. Each program includes a full-length DVD and trainer's CD that provides an easy-to-use Trainer's Guide, a 'Quick Quiz" assessment tool, and a customizable Certificate of Completion awarded to successful trainees. Sunrise teaches more than 115 practical skills in six functional areas: -New employee orientation - Make a great first impression on new hires with this overview of the lodging industry and hotel operations plus ten Winning Work Habits for successful employees. -Guest Service - Build guest satisfaction and repeat business by following 5 common sense Rules of Guest Service and identifying the 7 Moments of Truth when guests judge your hotel and staff. -Safety & Security - is your hotel a safe place to work and stay? Protect guests and employees with basic principles of hotel safety and security that will help prevent accidents and crime. -Front desk operations - Drive revenue and guest satisfaction from registration to check-out, including phone skills, reservation sales, quality service, handling complaints, and speacial situations. -Housekeeping and laundry - Meet your guest's first expectation of a clean room and fresh linens through quality cleaning of guestrooms and bathrooms as well as successful laundry operations. -Maintenance - Help your maintenance staff promote guest satisfaction and productivity by working safety and efficiently to keep hotel rooms and equipment running smoothly.