Upselling product and service in tourism and hospitality [video recording]/ 

 - Australia:  VEA,  2008. 
 - 1 videodisc:  sound, color;  4 3/4 in 
 - 27 minutes 
<br/><br/> Chapterised DVD.<br/>English captions for the deaf and hearing impaired. 
<br/><br/> The key to a successful, growing business is the ability of staff to successfully upsell products and services. But how do we do this? In this program we define a product, ask how a service differs from a product, examine the marketing concept and go through the process of upselling to add value and training staff to upsell. A valuable look at getting the most from products and services in this vital industry. 
<br/><br/><br/>English 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Tourism<br/>Hospitality
<br/><br/><label>LC Class. No.: </label>AV TX 911.3.M3 .Up69 2008